Refund policy

Refund and Warranty Policy

At Carbonize, we are committed to offering high-quality products and ensuring customer satisfaction. Our policy includes a Lifetime Warranty for manufacturing defects and a 3-Day Return Policy for customers who may not be entirely satisfied with their purchase.

Lifetime Warranty

Our Lifetime Warranty covers any defects in materials or craftsmanship. If a product is found to have manufacturing defects or fails to function properly, we will replace it free of charge.

Warranty Coverage

  • Manufacturing Defects: Products with material or workmanship defects are eligible for replacement. Once a replacement is issued, the warranty for the original product becomes invalid.
  • Mechanical or Functional Issues: If a product malfunctions due to manufacturing issues, we will take responsibility for replacing it.

Exclusions to the Warranty

  • Improper Use or Damage: Damage caused by misuse, improper handling, or abuse is not covered.
  • Wear and Tear on Fabrics: For products like our Carbonize Hat, normal wear and tear to the fabric over time, such as fading or fraying due to regular use, is not covered.
  • Scratches or Scuffs: Surface damage caused by everyday use, such as scratches, is excluded.
  • Loss or Theft: Lost or stolen items are not eligible for replacement.
  • Device Damage: Any damage caused to a customer’s device while using Carbonize products is not covered.

How to Make a Warranty Claim

  1. Proof of Purchase: Provide your order number or purchase receipt to validate your warranty claim.
  2. Contact Us: Reach out to us via:

3-Day Return Policy

We also offer a 3-Day Return Policy to accommodate customers who may not be completely satisfied with their purchase.

Eligibility for Return

  • Timeframe: Returns must be requested within 3 days of receiving the product. If 3 days have passed, refunds or exchanges will not be processed.
  • Product Condition: The product must be unused, in the same condition as received, and in its original packaging.

Customer Responsibility

Our website is designed to provide clear and detailed information about all our products. If customers feel additional clarification is needed, they have the right to request further images or videos of the product before making a purchase.

  • Delivery Fees: Customers are responsible for paying return delivery fees.
  • Partial Refunds: In some cases, a full refund may not be possible. Returned items are often not resellable, particularly products with fabric components like the Carbonize Hat, which may show handling signs. This will be evaluated on a case-by-case basis, and deductions may apply to cover potential losses.

Exclusions to Returns

  • Items that are used, damaged after delivery, or missing original packaging or components are not eligible for return.

How to Initiate a Return

  1. Contact Us Within 3 Days: Submit your return request via:
  2. Provide Proof of Purchase: Include your order number or purchase receipt.
  3. Verify Product Condition: Ensure the item is unused, in its original packaging, and in sellable condition.

Once approved, we will provide further instructions on completing the return process.

Disclaimer

At Carbonize, we stand behind the quality of our products, but individual results and experiences may vary. This policy does not guarantee specific outcomes as shown in advertisements or promotions.

For any questions or assistance, please contact us via Instagram (@carbonize.lb) or WhatsApp. We are here to help!